FAQs

How does your return policy work ?

Our return policy extends for 7 days from the date of receipt. Should you find your purchase unsatisfactory, kindly reach out to our customer support team within this timeframe to commence the return procedure. It's important to note that personalized items may only be returned in the event of a manufacturing defect or an error attributable to our processes.

How long does it take to ship ?

Delivery durations may fluctuate based on your geographical location and the specific product you've chosen. Typically, our processing and shipping timeframe spans 2-5 business days. Upon shipment, you'll receive a tracking number to monitor your package's journey. For further details, please consult our Shipping Policy.

Do you ship internationally ?

Yes, we provide international shipping services to specific countries. The availability and shipping fees for international orders may differ. For further details regarding international shipping, kindly consult our Shipping Policy.

What are the accepted payment methods ?

We welcome payment via all major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, for added convenience, we accept payments through PayPal. Rest assured, all transactions are securely processed, and your financial details are kept safe.

How can I track my order ?

Upon shipment, you'll receive an email containing a tracking number to monitor your delivery's progress. Should you encounter any difficulties tracking your order, please don't hesitate to reach out to our customer support team for assistance.

How to deal with defected or damaged order ?

In the event that you receive a damaged or defective product, kindly reach out to our customer support team within 48 hours of receiving your order. We are committed to resolving the issue promptly and will offer a replacement or refund as necessary, based on the circumstances.

How to contact Customer Support ?

For assistance, please reach out to our customer support team via email at (.............) or by completing the contact form on our website. Rest assured, we aim to address all inquiries within 24 hours on business days.

Is gift wrapping available ?

At present, we do not provide gift wrapping services. Nevertheless, rest assured that our products are meticulously packaged to ensure their pristine condition upon arrival. Should you have any specific requests regarding packaging, please feel free to reach out to our customer support team, and we will endeavor to accommodate your needs to the best of our ability.